What To Do
Once the request has come over you will want to:
- Make sure that is prescription was sent.
- Check to see if an authorization is needed.
Prior Authorization
If the prescription needs to be canceled you can use this option.an authorization is needed please attach the:
- Patient's demographic information (Address, DOB)
- Insurance Information (ID, GRP, BIN, PCN)
- Select Prior Authorization
- Select Cancel.
- It is recommended to add a comment so the prescriber will know the reason it was canceled (e.g. patient declined the drug).
No Authorization Required
If the request does not need an authorization you can mark:
- No Authorization Required
No Prescription
We tell most offices to send the prescription as soon as or shortly after the request is created. Some offices may take some time to send it, however if you feel enough time has passed and there is still no prescription, mark the request as:
- Prescription Needed
This will remind the office that a prescription needs to be sent to your pharmacy for the request.
Cancel
If the prescription needs to be canceled you can use this option.
- Select Cancel.
- It is recommended to add a comment so the prescriber will know the reason it was canceled (e.g. patient declined the drug).
