Pharmacy Created Requests
1. Pharmacy Creates Request
The pharmacy submits the information need for the request (see article for more information).
2. We Contact the Office
If we do not have enough information for the request we will contact the office for the needed information.
3. Outcome Reported Online
Once we have an approval or denial the outcome will be reported to you on the portal.
Provider Created Requests
1. Create Request Online
The provider creates and submits the request online.
2. Pharmacy Reviews Request
The pharmacy will check to see if an authorization is needed. If it is a different type of problem (e.g. deductible, refill too soon) they will contact the patient and resolve the issue.
3. Outcome Reported Online
Once we have an outcome it will be reported on the online portal.
