This status is entered when we did not have the minimum information necessary to create the request.

What to Do

From here there are two options:

• Submit missing information
• Cancel Request

Submit Missing Information

Attach the missing information by screenshot or add a comment. You can review the minimum information we need for each request type below:

• Prior Authorization
• Financial Assistance

Cancel Request

1. Mark "Cancel" using the options on the right.
2. Add a comment if you would like the pharmacy to relay a message to the patient.