Pharmacy Created Requests
1. Pharmacy Creates Request
The pharmacy submits the information need for the request (see article for more information).
2. We Contact the Office
If we do not have enough information for the request we will contact the office for the needed information.
3. Outcome Reported Online
Once we have an approval or denial the outcome will be reported to you on the portal.
Provider Created Requests
1.
CreateProvider Creates Request
OnlineComplete the questionnaire or attach documents for the request. See the create a request article for more information.The provider creates and submits the request online.
2.
Send Prescription ToPharmacy Reviews Request
The pharmacy will check checks to see if an authorization is needed. If it is a different type of problem (e.g. deductible, refill too soon) they will contact the patient and resolve the issuerequired (see article for more information).
3. Outcome Reported Online
Once we have an outcome it will be reported on the online portal.
